About

Hi, I'm Stephen

As a Product Manager at KoinWorks, I leverage my five years of experience and my Bachelor of Technology in Computer Science to craft quality products across multiple platforms, including mobile apps, desktop, and internal tools. I combine technical know-how with business insight to achieve successful outcomes for the leading fintech company in Indonesia.

I have led several significant projects, such as building a comprehensive eKYC system that uses OCR, liveness detection, face match, and third-party verification to increase user acquisition and growth while also anticipating risk. I have also developed two e-commerce apps to support offline business operations of the Kawan Lama group, a major retail company in Indonesia. Additionally, I have implemented Mixpanel and designed a customer 360-view data architecture to empower teams to drive informed decisions and foster product growth and quality. I am proficient in utilizing analytics tools such as Mixpanel, CleverTap, Firebase, AppsFlyer, Datadog, Tableau, and Metabase.

I thrive in collaborating with stakeholders, customers, and developers to address user needs and market research. I am passionate about creating products that solve real problems and deliver value. I am always eager to learn new skills and technologies to enhance my product management capabilities. Let's connect and discuss how I can contribute to your business goals.

Working Experience

Product Manager, KoinWorks

Jul 2022 - Present
  • Drive the development of features to increase user acquisition, with a focus on minimizing risks in eKYC processes. Achieved an impressive 85% success rate in eKYC and reduced the eKYC processing time to less than 5 seconds
  • Collaborate with design teams to understand user needs and validate product features, resulting in a substantial 100% increase in product-market fit
  • Interacting and aligning with the customer and addressing their problems by collaborating with the stakeholders
  • Analyze product to measure product performance and impact, while using data to help drive decisions
  • Work closely with Koinworks marketing, strategy, and support to seek input and ensure the roadmap accounts for user needs
  • Project : Superapp - Platform (Revamp Registration and Login), e-KYC (OCR, Liveness ditection, Facematch, third-party service integration, and Fraud Score Logic), Mixpanel Implementation.

Product Manager, RUPARUPACOM (PT Kawan Lama Sejahtera) 

Mar 2021 - Jun 2022
  • Define project scope, objectives, resources and deliverables.
  • Identifying, evaluating, analyzing, and having a clear understanding of high-level business needs of users and stakeholders.
  • Joining application development plan team to improve customer interaction include improving customer journey at the application.
  • Analyze product growth using several analytics tools. 
  • Manages internal resources with a team size less than 10 people. 
  • Project : Informa & Selma Mobile Application (e-commerce mobile apps), Mixpanel,Appsflyer, Emarsys,Datadogs Implementation.

Business Analyst, PT Astra International Tbk.

Apr 2019 - Mar 2021
  • Analyze client`s (AFCO) business requirements and process through document analysis, requirement, interviews, and workflow analysis.
  • Identify problems within a business using data modelling techniques.
  •  Create wireframes, storyboards, user flows, and process flows to effectively communicate interaction and design ideas.
  • Work closely with clients and the business to identify and analyze core business processes and workflows.
  • Monitoring, measuring and providing feedback on process performance.
  • Provide assistance and recommend solutions to system errors and problems.
  • Project : Anavigo Mobile Application (Android, iOS, CMS), Call center System (inbound and outbound), Omnichannel, CRM, WhatsApp Chatbot, Design architecture to provide 360 customer view. 

Business Analyst Intern, PT Astra International Tbk. - AstraWorld

Mar 2018 - Feb 2019
  • Application monitoring form downloaders, application interaction and evaluation per period.
  • Joining Application development plan team to improve customer interaction include improving customer journey at the application.
  • Joining Anavigo activation to explore customer experience.
  • Collaborating with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience.
  • Create wireframes, storyboards, user flows, process flows to effectively communicate interaction and design ideas.
  • Project : Anavigo Mobile Application, VBA (stocks management).

Others

Mentor - AngelHack Hackathon Event

Jul 2024
  • Mentored 6 teams out of 50 participating teams in the AngelHack Hackathon
  • Successfully guided 2 teams to advance to the next stage of the competition
  • Assisted two teams in securing 3rd place in two different categories

Participant - ADPList Product  Day 2023

May 2023
  • Participated in the ADPList Product Day 2023.
  • Gained insights into the latest trends and best practices in product management.

Participant - Indonesia Product Conference

Oct 2022
  • Participated in the Indonesia Product Conference.
  • Gained insights into the latest trends and best practices in product management.

Participant - Online Course by RevoU

Feb 2022
  • Completed a 2-week online course offered by RevoU

Education

BINUS University

2015-2019Bachelor of Computer Science in Mobile Application Technology